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Claims & Payouts
✅ Automatic loss claims
✅ Quick and easy damage claims
✅ Fast reimbursements directly into your bank account
How do I make a claim?
It’s simple.
Claims for lost parcels trigger automatically. You're covered for the full retail value plus the shipping costs.
Damage claims require 30 seconds of your time with an online form and a photo. You're covered up to full retail value plus shipping costs.
For both types of claim, reimbursements are paid directly into your bank account every month.
How it works
SIGN UP
Quick online sign up with a few business details.
CHOOSE COVER
Set cover slider to choose which parcel values you want insured.
INTEGRATE
Choose between simple API integration or ready-built app.
UP AND RUNNING
View your shipments and claims in our real-time dashboard.
EASY CLAIMS
Loss claims are automatic. Damage claims take just 30 secs.
Why Choose Anansi
Easy to Embed
Get up and running. Fast. Integrate the Anansi API directly into your warehouse, order or inventory management system.
Reduce Customer Enquiries
No more time wasted on individual courier requirements and burdensome claim admin. Claims for lost parcels are created automatically.
Additional Revenue Stream
Add a new revenue stream to your business and receive commission each time a policy is issued. Simple.
Hassle-Free
Protection
Say farewell to confusing courier coverage and time-zapping bureaucracy, and yes to automated features for you and your clients.
Reduce Customer Enquiries
Claims for lost parcels are automatically filed and reimbursed without you or your clients having to lift a finger.
Touchless claims
Time triggered claims creation for loss in transit. Otherwise known as parametric
Courier-free claims process
No forms for loss claims. Or chasing and waiting for resolution
Fair claims settlement
Cash flow friendly. Reship replacements without being out of pocket
Fast claim reimbursements
Automatic reimbursements direct to Merchants’ bank account
Customer success
All your merchant and customer queries handled by Anansi Customer Services
Hassle-Free Protection
No need to settle for the protection that comes as standard from couriers.
Instant quotes
Account creation > 1 minute
Touchless claims
Automated claim reimbursements
Fewer restrictions than most couriers
Up to full retail value reimbursements