Tarlu To Distribute Anansi Goods-in-Transit Insurance

Anansi partners with Tarlu to offer e-commerce clients a faster, fairer and more flexible goods-in-transit insurance solution

Today, Tarlu, a leading third party fulfilment (3PL) company supporting fast growing D2C and B2B e-commerce clients of all sizes internationally, launches a new goods-in-transit insurance service, developed and powered by Insurtech, Anansi.  The new partnership provides Tarlu’s clients with access to a digital shipping insurance experience; A welcome alternative to the traditional and cumbersome shipping protection couriers offer.

Parametric claims remove the burden of bureaucracy

The Anansi solution links directly to the Tarlu Warehouse Management System which is powered by MintSoft’s order fulfilment software. The new service helps Tarlu and their clients solve the time-consuming problem of processing claims manually, which often exceeds the benefits gained.  Tarlu and clients no longer need to spend time dealing with customer service enquiries when customer shipments get lost, delayed or damaged. Or, endure frustrating courier claims experiences trying to recoup the loss.

Touchless claims free up precious time and resources

The Anansi solution provides a digital insurance experience, fit for the 21st century.  It automates the merchant experience from start to finish, so no admin, and includes an automated claims process for lost and delayed parcels.  Claims for parcels that are lost and delayed in transit are triggered to file parametrically when predefined time thresholds are met.  This touchless claims feature informed one of the main reasons that Luis Johnson, Managing Director of Tarlu, chose to partner with Anansi. 

“Anansi’s digital solution links to our internal system and includes an automated claims process for lost and delayed parcels. This allows us, and our clients, to spend less time on customer services and reduce the number of losses.”  

The insurance provided by carriers is not sufficient for our clients’ needs. The coverage is  inflexible and the claims process is painful and time-consuming.  Anansi’s digital goods-in-transit insurance product provides a unique automated solution that solves these problematic areas for our clients.” 

Elevating the customer experience without losing sight of of the customer

The Anansi solution is part of a wider Insurtech revolution that is leveraging digitalisation to improve the customer experience.  Those embracing an experience mindset and a customer-centric omni-channel approach enjoy a single, connected experience flow.  As opposed to those that offer a fragmented experience spanning a variety and number of channels; phone, online form, web portal etc.   Digital and connected customer flows can instantly provide an elevated customer experience (CX).

But Anansi believes it’s not just the automation of manual processes that enhances a CX. There is also a human element that is often overlooked in the world of insurance. It’s important not to forget the humans behind the insurance policies.  Anansi’s solution, for example, modernises and simplifies the traditional insurance policy.  Our policies are clear, concise and accessed digitally within the platform. Consequently, it’s easy for customers to understand whilst anchored to a familiar digital home.  

Ever evolving e-commerce ecosystem

In today’s world of new and emerging distribution channels, partnerships are key.  Companies can collaborate to offer complementary services in mutually beneficial ways which is a win-win for the partnership companies themselves. But, ultimately, it’s the e-commerce merchants who gain the most.  Megan Bingham-Walker, Co-founder and CEO of Anansi said:

“The Anansi-Tarlu partnership is the start of an exciting new era for Anansi.  We’re over the moon to be able to work with such a forward looking 3PL and look forward to Tarlu’s new service alleviating the many pressures e-commerce merchants face.”