Privacy Notice & Cookies Policy

Who we are and where to contact us 

Anansi Technology Limited is a trading style of Advent Solutions Management Ltd who are Authorised and Regulated by the Financial Conduct Authority. FRN 308751. Advent Solutions Management Ltd is registered in England and Wales with registration number 04092670 and registered office at c/o Browne Jacobson, 15th Floor, 6 Bevis Marks, London, EC3A 7BA. You can telephone us on 0207 648 4350. 

How we collect your personal data 

We collect your data when you decide to contact us with an enquiry by our online form, email, telephone or in written correspondence. We use cookies to understand how you use our website, which helps us continually improve your experience.

The personal data we may collect if you contact us 

• Your email address, title, company and phone number to contact you in respect of your enquiry

• Data about your enquiry of us – for example in phone calls, emails and letters 

How and why we share your personal data 

It is sometimes necessary to share your personal information with relevant third parties. In order to demonstrate Anansi Technology Limited ’s compliance with applicable regulation, we may in particular share your information with the Financial Conduct Authority and the Information Commissioner’s Office. Their privacy notices can be found here and here.

We will keep your personal data in line with Anansi Technology Limited ’s data retention policy and as required to comply with any legal or regulatory requirements.

We are committed to keeping the personal data you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose.

Your Rights 

You have the right to: 

• Know what specific personal data we hold on you in our records, and request a copy of that personal data

• Have your personal data corrected or removed if it is inaccurate or incomplete

• Have your personal data deleted from our systems

• Restrict the processing of your personal data

• Object to the processing of your personal data, for example for communication, or direct marketing

• Have your personal data transferred to another company

• Withdraw consent to having your personal information used for marketing purposes 

Your personal data is not used for any automated decision making or profiling.

We will comply with any restriction on the processing of your personal data unless fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted or required by law to keep.

Cookie and Web Privacy Policy 

This website uses cookies to improve your experience while you navigate through the website. Cookies are very small text files downloaded onto your PC when you first visit our website. We use only those cookies which are necessary to enable Anansi Technology Limited ’s website to function correctly. These cookies require no consent because they do not store or transmit personally identifiable information about you.

We use Google Analytics to count page visits, identify traffic sources and to collect information about how visitors have found and use our website. These cookies are set automatically on each page and do not collect or store any personal data. If you would like to learn more about cookies or turn them off in your browser, please click here. Please note that if you do turn off cookies within your browser, this website may not operate correctly. 

Duty of Disclosure 

When obtaining insurance, please supply all information requested by insurers accurately and to the best of your knowledge. Inaccurate information could result in a claim not being paid, or may affect the cover insurers provide to you. Anansi Technology Limited cannot provide advice or any personal recommendation about the insurance products offered. 

Complaints Notice 

Whilst we endeavour to always offer you the best possible service, we appreciate that unfortunately sometimes things do go wrong, and we would like you to tell us if this happens.  If you wish to make a formal complaint about your policy, you should contact us in writing (letter or email) to the address shown below; or

Anansi Complaints Manager, OneAdvent, 4th Floor, 107 Fenchurch Street, London, EC3M 5JF

Email: complaints@oneadvent.com

 We will review your complaint and we will investigate the circumstances regarding your complaint and write to you within fourteen (14) calendar days with a response.

If you are not satisfied with the response or have not received a response from us within fourteen (14) calendar days, you are entitled to refer the matter to Lloyd’s. Lloyd’s will then conduct a full investigation of your complaint and provide you with a written final response. If you wish to ask Lloyd’s to investigate your complaint you may do so by contacting:

Complaints, Fidentia House, Walter Burke Way, Chatham Maritime, Kent, ME4 4RN

Email complaints@lloyds.com

Tel +44 (0) 20 7327 5693

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at https://www.lloyds.com/resources-and-services/make-a-complaint/policyholder-complaint/complaints-by-uk-policyholders and are also available from the above address.

If you remain dissatisfied after Lloyd’s has considered your complaint you may have the right to refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Tel: 0800 023 4567 (free phone for UK callers)

Web: www.financial-ombudsman.org.uk

 Please remember that you will have to refer your complaint to the Financial Ombudsman Service within 6 months of receiving Lloyd’s final response.

Making a complaint will not affect your legal rights. If you appoint someone to act on your behalf or if you ask someone else to act on your behalf you should provide us with written authority to allow us to deal with them. We will not pay their costs.

The Financial Services Compensation Scheme

The Financial Services Compensation Scheme covers this policy. You may be entitled to compensation from this scheme if we cannot meet our liabilities under this policy. Further information about compensation scheme arrangements is available at www.fscs.org.uk or by telephoning 0207 741 4100.”

Intellectual Property 

The Anansi Technology Limited website in its entirety is protected by the copyright laws of the United Kingdom. This website must not be used for any reason other than the purposes of obtaining information about the services Anansi Technology Limited offers.

We reserve the right to modify the content or format of this website at any time. We also reserve the right to change the information on this page if necessary. We accept no liability whatsoever for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site as any such damage will be deemed to be coincidental.