“85% of shoppers say I they have one poor delivery experience, it would actually prevent them from ordering from that online retailer again.” As customer acquisition costs rise, overlooking the post-purchase journey becomes a costly oversight. Is your business prepared to invest in lasting customer relationships beyond the initial sale?

In our latest “Talking Shop” podcast, we catch up with Megan Bingham-Walker from Anansi to discuss how the insurance gap and lack of transparency in the post-purchase experience affects retailers and creates a dent in customer relationships.

🎙 Listen to the full episode: https://lnkd.in/eHPhga4r

https://podcasts.apple.com/us/podcast/talking-shop-with-megan-bingham-walker-from-anansi/id1735945314?i=1000649203250