Provide the accountability that meets the requirements of demanding customers.

Regulated independent insurance + automation + data to provide more than just peace of mind or make it someone else’s problem.

We get it. Retail customers don't like insurance solutions that require them to spend more money at the checkout. And retailers want insurance cover but hate the complexity and drain on their resources.

At last, Anansi provides an embedded business shipping insurance solution that provides the traditional peace-of-mind that enables you and your clients to build trust, while driving growth, efficiency, and profitability.

Powered by Anansi but distributed on your site or white labelled under your brand,
we undertake all of the regulated duties associated with selling insurance so you don’t have to.

We go beyond just mitigating losses to enhance operational excellence and customer satisfaction. By streamlining claims processes and providing actionable insights, we help our clients address fraud and boost performance.

And now you can too.

Operate on value, not price.

Drive collaboration. Build strategic relationships.

 

Are you tired of increasing competition, rising costs and falling profit margins. It requires looking for ways to differentiate from the competition.

With an Anansi Shipping Insurance solution you can win more business by strengthening your offering, creating better data points to enhance and improve on critical KPIs, while providing a simple to implement revenue stream.

Demonstrate accountability

Offer a better insurance product with up to full retail value compensation, automatic loss claims and simple to administer damage claims.

And our AI-powered fraud detection and courier performance monitoring keeps you focused on delivering on your KPIs.

Continual improvement for better business

By tracking packages, we also create new data insights, such as courier performance and fraud tools, enabling us to find the weak links quickly. In the long term, we can help reduce the number of problem shipments.

Improve operational costs and efficiency

Streamlined integrations, and automation means less wasted time for everyone involved. Be the hero when something goes wrong safe in the knowledge of financial reimbursement.

Protecting brands

Improve your customers life time value (LTV). With parametric claims based on real-time tracking we won’t be the weak link in the customer journey. Instead of being a cause of issues, we can reduce anxiety and build trust.

Unlock new growth & revenue with
White-Labelled Shipping Insurance.

Why leave your customers settling for less? Replace traditional courier shipping coverage completely and offer your own fully integrated regulated blanket cover solution.

Want or need to use a wide range of couriers? Instead of trying to piece together courier coverage and hoping for the best, you can remove courier coverage altogether.

Instead, implement white-labelled blanket coverage from Anansi.

Build in flexibility with protection so no matter the courier performance, you'll still get access to our 98% payout rate that protects the bottom line. 

Plus, with the simplicity built into Anansi, you will be reducing the claims process inefficiencies currently driving your customer success team crazy that impact your growth and profitability. 

  • We provide accountability and support a value-based brand promise to all your clients. 

  • You reap the benefits and still financially come out ahead and keep the opportunity to upsell additional insurance coverage for even more growth opportunities.

Deliver with confidence.

Fair Claims Settlement

Anansi is regulated insurance with a 98% claims success rate vs the typical courier rate of 15%.

Offer your clients a premium solution with streamlined claims handling and automated loss claims.

Independant Insurance

Comprehensive cover for loss and damage backed by major global insurers at competitive prices.

Create the potential for a new or updated revenue stream by distributing or white-labeling.

Simple, easy to offer

API technical solutions allow you to provide straightforward ways to onboard your customers.

Easy to integrate directly into your warehouse, order or inventory management system.

  • We chose Anansi because they address something no other offering does, which is to recompense a client for their cost and their profit by offering retail price payouts which is innovative and very much needed; Providing cover for real losses solves the main problem commerce merchants face when shipping

    Ross Jermy, Founder, Moov

  • We chose the Anansi embedded shipping insurance solution to help solve the time-consuming problem of manually processing claims, which often exceeds the benefits gained. Anansi’s digital solution can link to our internal system and includes an automated claims process for lost and delayed parcels which allows us, and our customers, to spend less time on customer services and reduce the number of losses.

    Luis Johnson, Managing Director, Tarlu

  • The product's best feature is the automated claims functionality. This one feature alone will save us and our merchant’s an incredible amount of time and hassle. We no longer have to spend time completing forms and chasing down claim settlement outcomes.

    Neil Armstrong, Business Development Director, Cloud9 Fulfilment

With Anansi you have control.

Provide a quality insurance solution without taking on any of the compliance, regulation, or upkeep.

Backed by renowned leading global insurance leaders.

Ready to get started?

Are you an e-commerce platform, 3PL or courier looking to provide independent regulated embedded shipping insurance designed for today's challenging customers?

Maybe even a white labeled solution?

 

FAQ

We realise you may have some questions, so we’ve included the most frequently asked ones here.

Can’t find what you need?

  • Losses incurred as a result of damage, loss or late delivery of your parcel, across thousands of courier firms globally, during the period of cover. We cover items of a value up to £25,000.

    You are covered in the event of Damage or Loss which occurs in respect of an Order sent from the Originating Address to the Delivery Address. Whilst in transit and where the transit commences during the policy period.

    In respect of Damage or Loss, You are covered for the Total Transaction Value, up to the Maximum Loss Limit.

    Damage and Loss cannot occur in respect of the same Parcel.

  • Anansi covers a wide range of goods. It's easier for us to tell you what isn't included!

    We do not provide cover for Damage or Loss of a parcel containing aerosols, ammunition, batteries (unless the batteries are already included with the delivered object and are therefore in the same package as the object), cash, clinical and/or medical waste, corrosives, environmental waste, explosives, flammable substances, fur, gases, jewellery, perishable goods, precious metals, radioactive materials and samples, solvent based-paints, tobacco, wood varnishes, works of art, or any items listed as prohibited or restricted under the Courier's terms and conditions.

  • The cover provided by this insurance applies to businesses based in England, Wales, Scotland, the Channel Islands, the Isle of Man and Northern Ireland. It covers items in transit from the UK to worldwide (excluding sanctioned countries). We will be adding coverage for companies in other geographic territories (starting in the EEA), in due course.

  • Firstly, Anansi is FCA-regulated. Anansi Technology Limited (registered in England No. 11420090) is an Appointed Representative of Resolution Underwriting Partnership Limited, who are authorised and regulated by the Financial Conduct Authority (FRN 308113) in respect of general insurance business and is registered in England No.05104119.

    This means that we must meet certain standards and follow the FCA rules. These rules are there to make sure that you're treated fairly, you're protected, and the products and services you're offered are suitable. A panel of major global insurers also backs us. And we deliver a 98% claims success rate.

  • Get started immediately with a manual data upload option of your existing daily shipping spreadsheet.

    Anansi has pre-built integrations with Shopify, EKM, Patchworks, Despatch Cloud, Mintsoft and Deposco

    Anansi also has an API available for integration directly with your warehouse management system or order management system via API or alternatively with your third party logistics partner.

    You can read more about Anansi’s API documentation here https://apidocs.withanansi.com/

  • Yes! Here: https://apidocs.withanansi.com/