Delivering Accountability, Efficiency, and Consistency across your logistics operations.

Your clients expect flawless service—on-time deliveries, seamless resolutions, and absolute reliability. But rising costs, operational bottlenecks, and increasing SLA pressures make it harder to deliver consistently. For 3PLs and couriers, the stakes couldn’t be higher: missed deadlines damage trust, SLA penalties erode profits, and manual claims processes consume valuable time.

Solving these challenges isn’t just about meeting today’s demands.

It’s about positioning your business as a trusted partner, growing client loyalty, and unlocking new efficiencies.

Our Accountability Platform is designed to address real-world challenges with a comprehensive suite of solutions that don’t just band-aid but drive
growth, efficiency, and profitability.

With Anansi, you gain the tools to manage risks, streamline claims, and treat every customer equally—delivering better outcomes for your business and theirs.

Regulated Insurance without the hassle

  • Provide consistent, regulated coverage across all couriers.

  • Eliminate confusion from unregulated or varying coverage options.

  • Offer uniform processes and equal treatment for all customers.

Data insights to drive business decisions

  • Access logistics platform tools that uncover patterns in fraud and poor performance.

  • Meet SLAs and KPIs by identifying performance issues at the courier level.

  • Use real-time data to make fact-based decisions to improve operations and reduce risk and fraud.

Automation for efficiency and cost savings

  • Reduce the administrative burden of manual claims management and invoice checks.

  • Save time and effort with automated workflows that ensure accuracy and speed.

  • Reduce errors from manual processing to protect the bottom line.

Higher and faster claim payouts

  • Enjoy significantly higher claim payout rates with our 98% payout rate.

  • Faster processing: Claims can be paid weekly or monthly.

Risk Mitigation

  • For couriers, minimise risk exposure by removing the need to self-insure.

  • For 3PLs, increase client payouts while reducing SLA breaches and enhancing trust.

Ready to transform your logistics?

Ditch the risk,
upgrade to
regulated coverage.

Learn more about how Anansi transforms your coverage.

Say goodbye to inconsistent coverage.

Whether you're a courier firm or a 3PL, Anansi's regulated blanket solution replaces fragmented policies with one consistent, reliable option.

  • For Couriers: Remove the financial risk and administrative burden of managing claims, while delivering faster, higher payouts to customers.

  • For 3PLs: Offer seamless, uniform coverage across all couriers, ensuring your clients receive the same protection every time.

With Anansi, you simplify operations, protect your bottom line, and build trust—all while unlocking new growth opportunities.

Built-in flexibility with protection, so no matter the courier performance, you'll still get access to our 98% payout rate that protects the bottom line. 

Turn complex challenges into competitive advantages.

Meeting SLA Commitments

Delays or losses put your relationships and reputation at risk.

Rising Costs & Operational Strain

Every extra minute or claim resolution impacts profitability.

Heightened Customer Expectations

Fast, transparent claims resolution isn’t optional anymore.

By embedding Anansi’s Accountability Platform, you tackle these pain points head-on, enhancing both performance and peace of mind.

Built for trust, backed by experience.

Anansi combines years of logistics expertise with cutting-edge technology to deliver solutions that work. Our regulated insurance meets the highest standards, while our automation ensures consistent results every time.

But don’t take our word for it—our clients are thriving with streamlined operations, happier customers, and reduced risks.

  • We chose Anansi because they address something no other offering does, which is to recompense a client for their cost and their profit by offering retail price payouts which is innovative and very much needed; Providing cover for real losses solves the main problem commerce merchants face when shipping

    Ross Jermy, Founder, Moov

  • We chose the Anansi embedded shipping insurance solution to help solve the time-consuming problem of manually processing claims, which often exceeds the benefits gained. Anansi’s digital solution can link to our internal system and includes an automated claims process for lost and delayed parcels which allows us, and our customers, to spend less time on customer services and reduce the number of losses.

    Luis Johnson, Managing Director, Tarlu

  • The product's best feature is the automated claims functionality. This one feature alone will save us and our merchant’s an incredible amount of time and hassle. We no longer have to spend time completing forms and chasing down claim settlement outcomes.

    Neil Armstrong, Business Development Director, Cloud9 Fulfilment

Take control.

Don’t let operational challenges hold your business back. With Anansi, you’ll deliver exceptional service, minimize risks, and build the reputation of a partner your clients can trust.

Ready to Transform the Way You Deliver?
Get started with Anansi today—where automation, insurance, and data meet to help you succeed.

Anansi helps you win.

Our platform is built on automation, regulated insurance, and data-driven insights, creating a seamless way to protect your bottom line while delighting your customers.

  • Friction-Free Claims Processing
    Automation reduces manual admin and ensures claims are resolved quickly—keeping your customers happy while saving your team hours of work.

  • Regulated Last-Mile Shipping Insurance
    Offer comprehensive coverage (up to full retail value) across over 1,200 couriers. Let us handle the regulation and risk, so you don’t have to.

  • Actionable Data Insights
    Monitor courier performance, reduce fraud, and identify inefficiencies in real-time, helping you proactively improve operations.

The outcome?
You’ll reduce risks, ensure SLA compliance, and boost client trust—all while standing out in the competitive logistics market.

FAQ

We realise you may have some questions, so we’ve included the most frequently asked ones here.

Can’t find what you need?

  • Losses incurred as a result of damage, loss or late delivery of your parcel, across thousands of courier firms globally, during the period of cover. We cover items of a value up to £25,000.

    You are covered in the event of Damage or Loss which occurs in respect of an Order sent from the Originating Address to the Delivery Address. Whilst in transit and where the transit commences during the policy period.

    In respect of Damage or Loss, You are covered for the Total Transaction Value, up to the Maximum Loss Limit.

    Damage and Loss cannot occur in respect of the same Parcel.

  • Anansi covers a wide range of goods. It's easier for us to tell you what isn't included!

    We do not provide cover for Damage or Loss of a parcel containing aerosols, ammunition, batteries (unless the batteries are already included with the delivered object and are therefore in the same package as the object), cash, clinical and/or medical waste, corrosives, environmental waste, explosives, flammable substances, fur, gases, jewellery, perishable goods, precious metals, radioactive materials and samples, solvent based-paints, tobacco, wood varnishes, works of art, or any items listed as prohibited or restricted under the Courier's terms and conditions.

  • The cover provided by this insurance applies to businesses based in England, Wales, Scotland, the Channel Islands, the Isle of Man and Northern Ireland. It covers items in transit from the UK to worldwide (excluding sanctioned countries). We will be adding coverage for companies in other geographic territories (starting in the EEA), in due course.

  • Firstly, Anansi is FCA-regulated. Anansi Technology Limited (registered in England No. 11420090) is an Appointed Representative of Resolution Underwriting Partnership Limited, who are authorised and regulated by the Financial Conduct Authority (FRN 308113) in respect of general insurance business and is registered in England No.05104119.

    This means that we must meet certain standards and follow the FCA rules. These rules are there to make sure that you're treated fairly, you're protected, and the products and services you're offered are suitable. A panel of major global insurers also backs us. And we deliver a 98% claims success rate.

  • Get started immediately with a manual data upload option of your existing daily shipping spreadsheet.

    Anansi has pre-built integrations with Shopify, EKM, Patchworks, Despatch Cloud, Mintsoft and Deposco

    Anansi also has an API available for integration directly with your warehouse management system or order management system via API or alternatively with your third party logistics partner.

    You can read more about Anansi’s API documentation here https://apidocs.withanansi.com/

  • Yes! Here: https://apidocs.withanansi.com/