Gain Control over your Logistics Supply Chain.
Monitor suppliers, safeguard your bottom line and transform performance from one powerful Accountability Platform.
For retailers, now more than ever, the delivery experience is the Customer Experience.
Lack of transparency and accountability are creating inefficiencies, reducing profitability and slowing growth:
WISMO create 60% of customer service questions.
Spreadsheets and manual claims processes create labour drain and opportunity for risk.
The bottom line taking a hit from self-insuring or low courier reimbursement.
A fragmented industry makes tracking billing and performance against SLAs hard.
Increasing fraud with limited visibility.
Circa 29% of deliveries are driving churn.
Join a community of forward-thinking retailers addressing real-world challenges with a comprehensive Accountability Platform that doesn’t just band-aid problems but drives efficiency, growth, and profitability.
It’s time to operate with confidence
Monitor
Automated invoice monitoring and reconciliation to address billing inaccuracies and drive substantial cost savings.
Automation is used to reduce operational costs and minimise human error.
Safeguard
Anansi integrates regulated insurance with a 98% claims success rate vs the typical courier rate of 15% to protect the bottom line.
We use insurance as it was designed, as a tool for enabling better business.
Transform
Data to drive intelligent business improvements through risk insights plus SLA and KPI performance monitoring.
Armed with insights, business decisions become based on fact, not fiction.
Increase visibility.
Improve resilience.
Enhance performance.
All from one
Accountability Platform.
We’ve combined Automation, Data and Regulated Insurance to add significant value to your business.
With invoice auditing, we automate cross-checking invoices at scale. To uncover errors and secure the funds you are entitled to.
With the first regulated shipping insurance for the last mile, we automate lost and simplify damaged claims. We also protect your labour expenses and, with a 98% payout rate, your bottom line.
Actionable insights increase visibility into fraud and risk. Informed financial and operational decisions can be made based on real-time data with views on performance against SLAs and KPIs.
We’re simplifying change.
Relying on spreadsheets or point solutions can leave you exposed.
Point solutions keep data and insights fragmented.
Providing a more holistic view and approach enables you to drive real improvements rather than just provide a bandaid for issues.
With the continued growth in e-commerce, you can't afford to ignore the challenge or keep hiring to stay competitive.
It's not economically viable to keep increasing the size of your customer service team to meet the volume of work.
Automation is key to future-proofing your business success.
Insurance used as it was designed. As a business tool.
What if it could become a strategic tool that not only protects but drives efficiencies, optimises performance, and supports long-term growth?
With Anansi you have control through accountability.
Finally you’ll have the transparency and control without the need for spreadsheets and manual labour.
Our powerful and easy-to-use platform gives you instant access to managing your billing inaccuracies, regulated insurance, visibility on all shipments, and the performance and risk insights to make decisions backed by data.
Backed by renowned leading global insurance leaders.
Let’s get started!
Designed to support retailers who are managing complex logistic supply chains.
Ship over 1,500 deliveries per day? Run a multi-courier strategy or your average order value is over £250?
It’s time to arrange a call with our team.
Anansi can help unlock opportunities for better outcomes.
FAQ
We realise you may have some questions, so we’ve included the most frequently asked ones here.
Can’t find what you need?
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In today's world, where the delivery moment can often be the only physical touchpoint a customer has with the brand, it's becoming increasingly critical that we provide the best experience possible. Insurance isn't just a peace of mind payment but an enabler for better business. Using the right insurance solution can help reduce operational challenges, enable you to provide better service to your customers, protect the bottom line by reducing financial risk, and provide data and insights for better business. Our ability to embed insurance more deeply into the technology and customer journey enables a company to compete more effectively and drive better bottom-line results and outcomes.
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Anansi covers a wide range of goods. It's easier for us to tell you what isn't included!
We do not provide cover for Damage or Loss of a parcel containing aerosols, ammunition, batteries (unless the batteries are already included with the delivered object and are therefore in the same package as the object), cash, clinical and/or medical waste, corrosives, environmental waste, explosives, flammable substances, fur, gases, jewellery, perishable goods, precious metals, radioactive materials and samples, solvent based-paints, tobacco, wood varnishes, works of art, or any items listed as prohibited or restricted under the Courier's terms and conditions.
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The cover provided by this insurance applies to businesses based in England, Wales, Scotland, the Channel Islands, the Isle of Man and Northern Ireland. It covers items in transit from the UK to worldwide (excluding sanctioned countries). We will be adding coverage for companies in other geographic territories (starting in the EEA), in due course.
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Firstly, Anansi is FCA-regulated. Anansi Technology Limited (registered in England No. 11420090) is an Appointed Representative of Resolution Underwriting Partnership Limited, who are authorised and regulated by the Financial Conduct Authority (FRN 308113) in respect of general insurance business and is registered in England No.05104119.
This means that we must meet certain standards and follow the FCA rules. These rules are there to make sure that you're treated fairly, you're protected, and the products and services you're offered are suitable. A panel of major global insurers also backs us. And we deliver a 98% claims success rate.
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Shipping insurance is a service provided that protects the value of goods being shipped against loss and damage during transit. When you purchase shipping insurance, you essentially pay a premium to ensure that if your items are lost, damaged, or stolen while in transit, you can file a claim and receive compensation for their value up to the insured amount.
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Anansi cover over 1200+ couriers. You can choose to insure all parcels with every courier you use, or exclude the couriers you don’t need cover for. And your premium is the same acorss all shippers and couriers.