The first embedded last-mile shipping B2B Accountability Platform.

Streamline claims, eliminate errors, and gain full control over your logistics performance.

  • Automation of claims and miss-billing cross-referencing frees up resources, reduces costs and recovers lost revenue.

  • Regulated last-mile shipping insurance to protect the bottom line.

  • Data provides transparency and actionable insights to reduce fraud and improve courier performance.

Say goodbye to the frustration of complicated claims, costly fraud, and unpredictable courier performance.

Anansi’s Accountability Platform is designed to give you complete control over your logistics operations.

It protects your goods, unlocks performance in last-mile deliveries, and reduces costs—all while safeguarding your bottom line.

  • Boost team productivity

    Our real-time dashboard gives you a clear view of each parcel’s journey, while automated claims processing eliminates manual admin and reliance on spreadsheets reducing human error—empowering your customer service teams to focus on what matters.

  • Maximise your insurance impact

    Up to full retail value protection against loss and damage, covering over 1,200 major couriers. With a 98% claims success rate compared to the courier industry’s average of just 15%, we ensure you recover more and faster.

  • Drive smarter decisions

    With data-driven insights into fraud, poor performance, and mis-billing, Anansi provides the tools to optimise your logistics and improve business outcomes. Drive intelligent, cost-effective improvements with total transparency.

Our Accountability Platform is designed to address real-world challenges with a comprehensive suite of solutions that don’t just band-aid but drive
growth, efficiency, and profitability.

Billing inaccuracies are a common issue in the last-mile delivery sector, and addressing them can lead to substantial cost savings. 

Desktop interface for Customer Service team to track shipments and analytics with live data tracking and updating parcels shipped across over 1,200 couriers.

Anansi monitors invoices against agreements to identify refunds due and files those claims:

  • Errors vs rate card

  • Incorrect surcharges

  • Missed or duplicated bills

Maximise your insights with customisable dynamic reporting: Build your own dashboards.

Regulated insurance - independent of courier.

Anansi Performance takes all the benefits of Anansi Efficiency and embeds a bespoke regulated insurance solution that delivers a 98% claims success rate, compared to the typical courier rate of 15% to further protect and safeguard the bottom line.

  • Customisable protection: Not one-size-fits-all courier liability; instead, you have the control to set order values up to £100,000.

  • Comprehensive coverage: Covers businesses registered in the UK. Loss and damage for packages from the UK to UK and UK to international

  • Fair pricing: Transparent pricing. No excess. No upfront premiums.
    One solution - two levels of coverage.

  • Protect cash flow: No hanging around waiting for your claims to be paid. Payouts can be set monthly or even weekly.

 

No more chasing claims

We do it differently. With telemetric claims, we do it better.

Simplified automated process with claims paid significantly faster than the norm, directly into your business bank account. Loss claims are automatic. Damage claims take just 30 seconds. Claims are paid monthly or even weekly.

Automation reduces the amount of time wasted on claims management for little return and can even reduce WISMO calls.

Leverage data for continuous improvement.

Our most comprehensive level of accountability. Leveraging the data generated by our Insurance and automation, we arm you with the knowledge to make smarter, data-driven decisions and transform your overall logistics performance.

  • Data insights provide the granular details you need to improve operations. Understand performance against SLA and KPIs.

  • Transparency to finally understand which individual or route is underperforming or driving your risk profile higher.

Not just a great platform, but a great technology solution!

 

Our developer-friendly API

Offer a native and intuitive user experience that quickly provides value.

Easy to integrate directly into your warehouse, order or inventory management system.

Integrate data insights and provide an insurance solution without taking on any compliance, regulation, or upkeep.

Discover our API Documentation here.

 With Anansi you have control.

Finally you’ll have the transparency and control without the need for spreadsheets and manual labour.

Insurance now comes with pre-agreed coverage with the flexibility to pause or adjust coverage immediately.

Our powerful and easy-to-use platform gives you instant access to managing your billing inaccuracies, regulated insurance, visibility on all shipments, and the insights to make decisions backed by data.

Backed by renowned leading global insurance leaders.

  • "I never knew insurance could be this simple."

    Shopify Business, 2023

  • We chose the Anansi embedded shipping insurance solution to help solve the time-consuming problem of manually processing claims, which often exceeds the benefits gained. Anansi’s digital solution can link to our internal system and includes an automated claims process for lost and delayed parcels which allows us, and our customers, to spend less time on customer services and reduce the number of losses.

    Luis Johnson, Managing Director, Tarlu

  • "Finding Anansi is one of the best things I've ever done for my business"

    Ecommerce Merchant, 2024

  • We chose Anansi because they address something no other offering does, which is to recompense a client for their cost and their profit by offering retail price payouts which is innovative and very much needed; Providing cover for real losses solves the main problem commerce merchants face when shipping

    Ross Jermy, Founder, Moov

  • "Anansi offers a service that immensely benefits our clients. It helps remove our clients' frustrations when goods get lost in transit."

    Rapid Pack Fulfilment, 2023

  • The product's best feature is the automated claims functionality. This one feature alone will save us and our merchant’s an incredible amount of time and hassle. We no longer have to spend time completing forms and chasing down claim settlement outcomes.

    Neil Armstrong, Business Development Director, Cloud9 Fulfilment

  • "This service has saved me so much time and money. Plus, my reviews have been so much better because my customers have less complaints about bad deliveries."

    Shopify Retailer, 2021

Let’s get started

  • Designed to support major retailers

    Ship over 1,500 deliveries per week, or run a mulit-courier strategy? Or are returns and bad performance impacting the bottom line? Let us arrange a call.

    Unlock opportunities for better outcomes.

    CONTACT US
  • shipping

    Releasing couriers from unregulated products

    Tired of carrying the unregulated insurance risk on your books? Want to provide better customer service without impacting your overheads?

    Regulated insurance without the hassle.

    LET'S TALK

  • 3PL and Ecommerce Platforms

    Are you an e-commerce platform or 3PL and want to compete on value, delivering more for your customers while reducing your overheads?

    Maybe even a white-labelled solution?

    BOOK A DEMO

FAQ

We realise you may have some questions, so we’ve included the most frequently asked ones here.

Can’t find what you need?

  • Losses incurred as a result of damage, loss or late delivery of your parcel, across thousands of courier firms globally, during the period of cover. We cover items of a value up to £25,000.

    You are covered in the event of Damage or Loss which occurs in respect of an Order sent from the Originating Address to the Delivery Address. Whilst in transit and where the transit commences during the policy period.

    In respect of Damage or Loss, You are covered for the Total Transaction Value, up to the Maximum Loss Limit.

    Damage and Loss cannot occur in respect of the same Parcel.

  • CS teams no longer needs to file loss courier claims, Anansi will handle the entire loss claims process. We’ve also simplified damage claims. Our process takes minutes to file and only requires a photo as proof.

  • Anansi covers a wide range of goods. It's easier for us to tell you what isn't included!

    We do not provide cover for Damage or Loss of a parcel containing aerosols, ammunition, batteries (unless the batteries are already included with the delivered object and are therefore in the same package as the object), cash, clinical and/or medical waste, corrosives, environmental waste, explosives, flammable substances, fur, gases, jewellery, perishable goods, precious metals, radioactive materials and samples, solvent based-paints, tobacco, wood varnishes, works of art, or any items listed as prohibited or restricted under the Courier's terms and conditions.

  • The cover provided by this insurance applies to businesses based in England, Wales, Scotland, the Channel Islands, the Isle of Man and Northern Ireland. It covers items in transit from the UK to worldwide (excluding sanctioned countries). We will be adding coverage for companies in other geographic territories (starting in the EEA), in due course.

  • Firstly, Anansi is FCA-regulated. Anansi Technology Limited (registered in England No. 11420090) is an Appointed Representative of Resolution Underwriting Partnership Limited, who are authorised and regulated by the Financial Conduct Authority (FRN 308113) in respect of general insurance business and is registered in England No.05104119.

    This means that we must meet certain standards and follow the FCA rules. These rules are there to make sure that you're treated fairly, you're protected, and the products and services you're offered are suitable. A panel of major global insurers also backs us. And we deliver a 98% claims success rate.

  • Get started immediately with a manual data upload option of your existing daily shipping spreadsheet.

    Anansi has pre-built integrations with Shopify, EKM, Patchworks, Despatch Cloud, Mintsoft and Deposco

    Anansi also has an API available for integration directly with your warehouse management system or order management system via API or alternatively with your third party logistics partner.

    You can read more about Anansi’s API documentation here https://apidocs.withanansi.com/

  • Yes! Discover how you can integrate with Anansi API here: https://apidocs.withanansi.com/