9 Reasons Why Anansi Ecommerce Parcel Insurance is Essential for Ecommerce Businesses
In today’s world of rampant online shopping and consumer demand for expedited deliveries, ecommerce companies face an array of challenges with the shipment and delivery of their goods. But even if it’s not the fault of the retailers, the customer doesn’t see it that way. They blame the e-commerce business for a bad delivery. As it’s often the only moment the customer actually experiences the brand in the real world a bad experience can be driving up to a scary 28% churn rate.
To protect customer orders during transit and provide the best possible post-checkout experience, ecommerce companies need embedded goods-in-transit insurance. Anansi provides just that, and these are the nine reasons why it is vital for an ecommerce business.
1. Minimises Customer Queries
When goods arrive late, are not delivered, or become damaged in transit, it’s not the carrier who bears the loss and receives the initial complaint from the customer. It’s the ecommerce business. This leads to numerous customer enquiries. With Anansi, the claims process for items that get lost is automated so it’s speedy and touchless -think contactless 💳. And there are 24/7 Claims Status and Shipment Tracking pages so you can swiftly deal with customer and carrier shipping issues head-on. Throw into the mix rapid claim reimbursement that accelerates the process of reshipment – and it all leads to fewer customer queries and cancelled orders.
2. Provides Fast Claims Agreement
When dealing with shipping problems, time is of the essence to guarantee customer satisfaction. At Anansi, claims are agreed promptly; usually within 72 hours, regardless of the carrier. The Claims Status page gives you round-the-clock access to updates so you can feel in control of the customer resolution. Plus, you won’t have to waste your time tracking down claim payments; these are automated and sent to you each month.
3. Protect your Bottom Line
As a regulated product we have to live up to our customer promises. With a 98% claims payout rate and full retail cost coverage you can operate in the knowledge that your bottom line is protected when things go wrong. With today’s tight margins, you can’t afford to be out of pocket and continuously take the hit. Also, lost packages cost you more than you realise - it’s not just the loss of goods; with unregulated insurance, it's the internal costs of chasing and only getting an average 15% payout rate and the increased customer churn rate. With Anansi you also get data - data that will help you improve the customer experience and reduce the risk of churn!
4. Frees up Time
Forget having to manage loss claims manually; wasting precious time filing them and pursuing carriers for settlement updates. The hassle of tiresome claims administration and navigating individual carrier claim requirements is eliminated. Automated parametric claims, remember the contactless metaphor ☝🏼, for delayed and lost orders – can save you significant amounts of time and relief!
5. Avoids Carrier Disputes
Sorting out disputes with carriers and navigating a process that often requires long phone conversations and evidence-gathering to verify a shipping issue can be painful. Our claims are generated instantly using predetermined time triggers when a shipment is overdue or lost. You can never challenge time! We aim to make the entire claim process tranquil and stress-free.
6. Maintains a Healthy Cash Flow
Automated technology helps avoid the pain of slow claim payments and capped compensation – traditionally found with carriers’ liability. You do not face the issue of limited compensation; Our policies pay up to an item’s full retail value for lost and damaged goods. And claim settlements are fast, helping you to retain a healthy cash flow.
7. Replacement Goods can be Shipped Fast
When dealing with a late or lost shipment, customers don’t like to be kept waiting. They don’t have to go without for long. Fortunately, with full retail value of item(s) plus shipping cost reimbursements for lost goods in transit, you can rapidly reship and replace them. Better customer service and better protection on your bottom line.
8. Helps to Retain Customers
Customers are unlikely to purchase again if they have been affected by an issue with the delivery service and find it has not been resolved quickly. With comprehensive coverage for lost, damaged, and delayed¹ goods, you can enhance the shipping experience and improve customer service. Consequently you’ll be better equipped to retain customers who might otherwise leave.
9. Protects Your Customer Experience
Everyday shipping issues can directly affect your company’s reputation when customers start giving poor reviews and asking for refunds. Our automated embedded goods-in-transit insurance can play a vital role in creating strong, long-term relationships with your customers; protecting your goods, bottom line and reputation.
Goods-in-Transit Insurance is Essential for E-commerce Businesses
Are you ready to ensure that your goods are insured in the most efficient way possible? We’d love to hear from you. Drop us a note.
