Here is what happens today when a parcel is lost or damaged.

Your customer is out of pocket, so you refund them the full retail price. That is the right thing to do, and you do it straight away.

Then you try to get that money back from the courier. You fill in their forms, on their timeline, through their process. Weeks later, if they agree to pay at all, you receive a fraction of the cost price. Often as a credit note, not cash.

So you have paid out 100% and recovered a sliver. The gap sits on your balance sheet, and nobody is accountable for it. The courier's compensation scheme was designed to protect their margin, not yours. So the loss lands on you.

Or you don’t bother with the insurance and yet again the whole cost lands on you.

We think that is backwards. So we built Anansi to take responsibility for that gap.

What "taking responsibility" actually means

It is simple. Every parcel you send with Anansi is protected. If one is lost or damaged, we pay you back. Not the courier. Us.

That changes three things:

You get the real value back. We pay 100% of valid cases, up to the full retail value of the item. Not a token amount based on cost price. Not whatever the courier decides it feels like paying.

You get cash, not credits. Real money into your business bank account, weekly or monthly. No credit notes that tie you to one courier and tie up your cash flow.

You barely lift a finger. Lost parcels are flagged and processed automatically. Damaged ones take about a minute to report. Compare that with the 45 minutes or more your team spends today chasing each one through a courier's process.

Why this works when courier compensation doesn't

Courier compensation has a built-in conflict of interest. The courier loses the parcel, the courier reviews what happened, and the courier decides what to pay. They are marking their own homework.

Anansi is independent. The rules are set out up front and applied the same way across every courier you use. We are also authorised and accountable to a regulator for honouring them, so this is a commitment with teeth, not a promise on a website. If a case is valid, it gets paid.

The simple version

If you remember one thing, make it this:

When a parcel is lost or damaged, your customer's refund stops being your loss and becomes our bill to pay.

You protect your customer. We protect you. That is the deal.

If lost and damaged parcels are quietly eating into your margins, we would be glad to show you what that protection looks like in numbers.

Get in touch.